DELIVERY INFORMATION

1. Product will be shipped within 48 hours of the order placed and will be delivered in 5-7 working days if the product is ready or might take 10-15 working days in case of unavailability.

1. If we are unable to fulfil the order in 20 days due to any reasons, it shall be cancelled. The prepaid orders shall be cancelled and the refund will be initiated. If customer doesn’t receive the refund, please reach us on our mail for further assitance. (it usually takes 7-8 days for the amount to reflect in your account).
2. For any complaints regarding refunds, email at shreesurbhi@gmail.com and our customer service executive will assist you on priority.
3. Prepaid express shipping takes upto 10 business days. Please call us between 12 Noon  to 6 PM;
4. We take 10-15 working days to ship international orders from our end.

• Rs. 120 Would be added to your shipment If it is below Rs. 1500 rupees. Note that Cash on delivery is not available below 1500 rupees.

CUSTOMS & DUTIES

1. The customs and duties for international customers will be borne by the customer, it can not be estimated by us before or after placing the order.   Also we can not assure you if the particular order requires a customs duty.

• Self-collection of product

Please email us at shreesurbhi@gmail.com with your order id to inform us if you wish to opt for self-collection upon order confirmation. Do collect your order within 2 working days on receiving the confirmation email. If the order is not collected within 2 working days, we will mail the order to the  shipping address stated. Self-collection is only available 1 day after order is placed. Cancellation by us.

Please note that there may be certain orders that we may not be able to accept/fulfill and must cancel.

OTHERS

1. We at our sole discretion reserve the right to refuse or cancel any order for any reason.
2. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

• We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

• If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by Shree Surbhi and accept Shree Surbhi’s decision regarding the cancellation.

COURIER

Delivery takes 6-8 business days. Delivery time excludes payment verification & administrative processes. Item is mailed out within 48 hours upon payment verification excludes weekends &  public holidays. Delivery is traceable and 100% insured.

Customer or addressee (anyone living at the address) will be required to sign for the package at the door. If no one is at home/office to receive it, a redelivery will be attempted up to 2 more times. You will be contacted by the courier company for a suitable time for redelivery. As soon as the order is shipped, we will send a detailed message with name of Courier Company and tracking number, it’s customers duty to follow up with the courier company after that, we can just help them with exact status of order along with its location.

Mailing hours

Your orders will only be processed and packed during the operation hours. Our mailing team operates from 10.30 am to 6.00 pm, Monday – Friday (exclusive of Public Holidays).